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Healthcare Customer Care Representative

Indianapolis IN
Job Type: Full Time
Posting Date: 10/7/2020

Summary/ Job duties: This is an inbound call center environment so CCRs follow a schedule that is prepared for them by our Workforce Management Team. Two 15 min paid breaks and a 30 min unpaid lunch. Calls will be from members whose health benefits are provided through national employers. Calls are automatically distributed by our IVR. Typical reasons for calling include checking the network status of providers, status of claims, eligibility, and benefits questions. Education/Experience: A high school diploma or GED is required for this role. Qualifications: Preferably at least a year of customer service (either face-to-face or telephone), and health care exposure (medical terminology and coding) a plus. We need people who are motivated by helping others, with a strong work ethic and good attendance. Hours: 10:30pm - 7pmJob Requirements:Answer incoming customer service callsGenerated from inbound customer service callsResolving customer complaints regarding product sales to customer service problemsAssisting customers with customer service related issuesProvide excellent customer service and customer relationsTake incoming telephone calls from customers requesting customer serviceResolve customer service problems/issuesAssure quality customer service to all customersResolve customer product or service issuesHandling customer issues/requests maximizing customer satisfactionSupport customer orders such as new customer accountResolve customer service oriented issuesMaintaining high customer retention, customer satisfaction and monitoring customer complaints in service departmentVerify information/answer customer inquiriesEnsuring that outstanding customer serviceMaintain reports on customer serviceImprove the customer service function and customer experienceResolve customer service issues or refundsGreeting customers and assessing customer needsProvide exceptional customer service by greeting customers and assessing customer needs