Customer Success Business Operations Analyst Indianapolis IN | The Indiana Job board |

Customer Success Business Operations Analyst

Indianapolis IN
Job Type: Full Time
Posting Date: 9/1/2020

Location:Indianapolis - Indiana - USA, Lowell - Massachusetts - USA, Miami - Florida - USA, Remote - - USAFunction:Professional Services and ConsultingRef #:202#######7Apply >DescriptionThe Business Operations Analyst will serve as a business partner to the Customer Success & Renewals organization, supporting performance and operational execution as well as strategic projects that align with the business strategy.The role will work closely and collaboratively with leadership to proactively monitor performance and provide recommendations to ensure the business is meeting its objectives. The Business Operations Analyst will support the development or refinement of key business processes and act as a conduit to the field to ensure understanding and adherence. This role will be integral to the change management process ensuring adoption of new processes and tools through effective collaboration, communication and performance measures.Provide representation and feedback cross-functionally to ensure integration in business process and system requirements and ensure enablement programs are in line with business needs/strategy.Develop and support the Customer Success business processes and help guide operational efficiency and quality across the CS segments and verticalsProvide recommendations on action to be taken based on strategic objectives, forecast, or performance metricsServe as a critical project team member on key/highly visible strategic projects for Customer SuccessEffectively communicate, market and reinforce operational processes and enablement programs, working closely with the Customer Success Training teamDeliver reporting and ad hoc analyses supporting business performance metrics and areas of improvementPartner with the Customer Success Portfolio Manager on project planning and strategyActively lead and develop framework & content that supports business cadence like business reviews and quarterly operational reviewsContribute to a business performance management cadence which includes trend analysis and reporting on key performance indicators (KPIs)Manage/develop and coordinate, feedback processes aimed at driving quality, efficiency, and effectiveness improvements to workflows within the Professional Services group and with other departmentsAct as a trusted advisor and resource to the leadership team; Provide proactive insight and recommendations to improve business performance and operational efficiencyQualifications5 + years of Financial and/or Operations business experience with previous experience supporting a Professional Services organization is a plusExperience in managing multiple cross-organizational relationships and projectsHas developed core business processes, documented and continually optimizedAdvanced proficiency in Microsoft Excel, PowerPoint and BI tools a plusWorking knowledge of systems such as professional services automation applications and SalesForce.comCorporate overviewYou re empowered when you re a Kronite. Want to be part of an elite group of highly skilled professionals? We think our employees are a special group of talented, energetic, and innovative people. And for that reason, we refer to ourselves as Kronites. Kronites care about more than just work. We recognize the need to maintain a healthy work-life balance to live inspired. In fact, it s expected! You ll soon learn that we take work and fun seriously. No matter what position you hold at Kronos, you re a Kronite. And we want you to feel like you have the power to make a difference in your life and the lives of others, at work and beyond. Want to learn more about our culture? Follow us on Twitter @work4kronos. #MyWorkInspiredKronos is a global provider of workforce management and human capital management cloud solutions. Kronos industry-specific workforce applications are purpose built for businesses, healthcare providers, educational institutions and government agencies of all sizes. Tens of thousands of organizations including half of the Fortune 1000 - and more than 40 million people in over 100 countries use Kronos every day. EEO StatementEqual Opportunity EmployerKronos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.View The EEO is the Law poster and its supplement.View the Pay Transparency Nondiscrimination ProvisionKronos participates in E-Verify. View the E-Verify posters here.Disability Accommodation For individuals with disabilities that need additional assistance at any point in the application and interview process, please email or please call 1 (978) ### ####.