Paw Prints Animal Hospital - Client Service Coordinator Lafayette IN | The Indiana Job board |

Paw Prints Animal Hospital - Client Service Coordinator

Lafayette IN
Job Type: Full Time
Posting Date: 8/27/2020

Company Info: VCA Inc. owns, operates, and manages the largest network of freestanding veterinary hospitals and veterinary clinical reference laboratories in North America, with over 900 hospitals located in the U.S. states and Canada, and more than 55 clinical laboratories. VCA is also a leading supplier of diagnostic imaging equipment to the veterinary industry, as well as operating a franchisor of premier dog daycare facilities.If you are a current employee, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. You can also copy the link below into a browser to apply through our internal career site: a Client Relationship Specialist, your duties will include but may not be limited to providing an excellent client service experience, keeping accurate medical records, clerical work, client education, promotion of hospital products and services and support of the practice manager and other team members. This position requires a practical knowledge of the hospital s procedures, policies and services; client and patient treatment protocols; data transcribing; word processing and standard procedures, records and terminology used in the veterinary hospital. Client RelationsGreet clients and pets by name immediately upon entering.Ensure that the reception area and exam rooms have client education handouts, up-to-date reading materials, activities for children and are clean and odor free.Check that emails, addresses and phone numbers on medical records are current.Schedule appointments and surgeries. Provide clients with pre-appointment and pre-surgical recommendations i.e. fasting prior to appointment.Answer phone calls in a friendly and professional manner. You will route calls to the proper staff members, answer inquiries about services and or products and assist in scheduling appointments.Record all conversations with clients including first name and time of call in medical records as dictated by clinic and CVO standards.Call to confirm next day appointments and forth reminders.Follow established clinic policies and procedures when referring clients with complaints of acute symptoms. You must determine the nature of the animal s injury or illness and reassure distressed pet owners. You will also determine whether immunizations and tests are current and recommend updates when necessary.Reaffirm doctor recommendations at completion of appointment.Prepare invoices, collect and process payments.Know the fees for routine services and the standards of veterinary care for yourpractice so that you can educate and inform your clients properly.AdministrationEnsure the efficacy of the reminder system and provide statistical results of reminders to hospital manager. Maintain adequate supply of client education material at the front desk i.e. Brochures, handouts etc.You will prepare all required forms including clinical records, health and immunization certificates, laboratory reports and euthanasia certificates - in advance if possible.Maintaining the appointment schedule.Maintenance of the appointment bookMaintenance of the boarding scheduleRetrieve, update and file patient records.Keep reception desk and area tidy and cleanClean up after pet accidents in the waiting areaWater and maintain plants in waiting and exam roomsCollect specimens clients bring in for laboratory analysis, label and take tothe lab area.Marketing and PromotionPromote in-hospital ancillary services such as boarding, grooming etc Help update client files and prepare and mail thank-you, sympathy and welcome cards.Promote practice protocols through client education using the appropriate terminology. You must be well-versed in the subjects of parasites, vaccinations, routine surgeries, heartworm and flea prevention etc.Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and moreThe information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).VCA began in 1986 as a privately owned company with one animal hospital. Today, we are the largest family of animal care providers nationwide. Despite unprecedented growth, VCA has never abandoned its devotion to compassionate, comprehensive pet care. Take a look at our open positions throughout the U.S. and Canada We re always looking for top notch talent to join the VCA family