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Customer Service Associate

OneMain Financial
Newburgh IN
Job Type: Full Time
Posting Date: 10/16/2020

In the Role

AtOneMain,Consumer Loan Sales Specialistsserve as the initial contact for customers with a variety of financial needs.You will help customers assess and identify the appropriate products or servicesOneMainoffers bylistening and understanding theirfinancialsituation.The position will require strong knowledge ofOneMainspersonal lending products and a high level of motivation to meet or exceed goals.

Our work focuses onnew and previouscustomerswho are looking for additional financing or insurance options to meet their personalfinancial needs.

A career withOneMainoffers you the potential to earn an annual salary plus incentives. You can steer your career with access to a variety of robust training programs and opportunities to advance toward leadership roles. Other team member benefits include competitive pay, variable incentives tied to business performance, medical, dental, vision, 401(k), paid time off, paid volunteer time, tuition reimbursement and more.

Core Responsibilities:

  • Reaching out or responding to inbound calls from potential customers
  • Processing applications for multiple personal lending products
  • Implementing key strategies to drive growthas well as demonstrating exemplary customer service standards and a high level of energy to exceed goals
  • Reading and understanding credit bureau reportsand maintaining a high level of personal lending product knowledge
  • Maintaining awareness of company policies and procedures, federal / state laws and providing guidance to other team members to ensure compliance
  • Actively marketing and sellingOneMainlending products and servicesand demonstrating strong collaborative skills within a teamenvironment


Job Requirements:

  • High School Diploma or GED
  • 2 or more years experience in sales, customer service, retail or call center environment
  • Reliable internet and telephone service, and dedicated home office or workspaceto provide options for working from home


Preferred qualifications include:

  • Ability to exercise good judgment and discretion to facilitate good business decisions
  • Strong product knowledge and drive for results
  • Ability to multi-task
  • Basic understanding of credit or personal finance concepts
  • Strong time management skills
  • Sense of urgency in meeting or exceeding application processing goals
  • Skills in consultative selling
  • Exceptional communication with team member and customers
  • High level of energy to deliver strong results


Work Schedule:

  • Ability to potentially work regular weekends including either:
  • 4 (10) hour days or 5 (8) hour daysconsistent evening hours (until 11pm Central Time)


About Us

OneMainFinancial is the countrys largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable and transparent installment loans. Our customers turn to us every dayonline and at 1,500 branches in 44 statesto help them take control and improve their financial lives with solutions for debt consolidation, medical expenses, household bills, home improvements and auto purchases. Our talented and dedicated team members constantly look for responsible ways to serve our customers when, where and how they want. Its all about doing the right thinga mission that hasnt changed for more than 100 years.

Key Word Tags

Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Entry level, Financial Sales, Management Development, Management Trainee, Finance, Full-time, Career, Benefits, Customer experience, Financial Representative, Credit, Leadership, Manager Trainee

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