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Customer Support

Comtek-Group
Munster IN
Job Type: Full Time
Posting Date: 10/14/2020

Work-From-Home English/Mandarin This is a bi-lingual position that requires fluency in English and Mandarin, both written and verbal. Applicants will be tested on their level of proficiency. This is a remote, work from home position. This position is temporary / seasonal, with possible opportunities for future Full-Time positions.

No experience needed, will provide training.



Key Responsibilities:

Direct client support via phone or email for a 24
7 call center.

Serves as the primary liaison between the customer and Client

Analyze and clarify customer inquiries.

Ensure customer feedback is properly channeled into Management and Research & Development Teams.

Maintaining in-depth knowledge of Client products and inventory.

Educate clients to assist with preventing future questions or difficulties.

Requirements:

Fluency in English and Mandarin, both written and verbal is a must. Agents will be expected to be able to take verbal calls and correspond in writing in both Mandarin and English with clients.

The willingness to continue learning and improving upon current knowledge.

A Team Player! We are a fun team to work with.

Ability to maintain a calm demeanor with a laser focus on customer service.

Strong typing abilities and ability to easily navigate software.

Keen decision-making abilities, displaying your ability to take initiative when problems arise.

Proven problem solving/analysis abilities.

Ability to thrive in a fast-paced working environment and multi-task.

Excellent and reliable attendance record is a must!

This position spends up to 100% of paid time on the phone while seated in one location.

Prior call center experience in a technical environment or Help-Desk experience is a plus. But will consider someone with excellent customer service skills with a hunger to learn.

High School Diploma/GED Required.

All offers of employment with Client require individuals to successfully pass a pre-employment background check and drug test.

Must be legally authorized to work in the United States. No sponsorships.