Field Services Deskside Engineer/ Field Technician Princeton IN | The Indiana Job board |

Field Services Deskside Engineer/ Field Technician

Princeton IN
Job Type: Full Time
Posting Date: 9/15/2020

Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific Region. We are one of the fastest growing IT Consulting company across the USA and we are hiring for our client. We offer a wide gamut of consulting solutions customized to our 450 clients ranging from Fortune 5001000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil Gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering. Position Field Services Deskside Engineer Field Technician Location Princeton, Indiana Type Long Term ContractFull time Permanent NOTE Candidate should be fine with Rotational Shift Job Description Field Service Deskside engineers provide Level 2 support for the desktop environment including responsibility for deployment of DesktopLaptop and when applicable physical servernetwork equipment installation, configuration, application installation, troubleshooting, incident and request handling Responsibilities bull Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. bull Analyze, resolve, respond to, and document end user inquiries bull Install desktopLaptop software using approved tools bull Troubleshoot operating system bull Troubleshoot connection issues with LANWAN bull Update tickets with accurate and timely records of work performed, and resolution detail bull Maintain and contribute to a knowledge base bull Coordinate hardware warranty repair bull Escalate to 3rd party vendors when necessary bull Responsible for raising and coordinating problem management issues bull Perform additional tasks (end userinfra related) when required bull Participate in projects bull Strong understanding and skills in SLA, KPI Management Experience Knowledge bull Minimum 2-3 years of experience providing IT support services required, end user support experience preferred bull Experience in factorymanufacturing environment desirable bull Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation bull Basic understanding of SCCM client troubleshooting bull Knowledge of TCPIP, Windows Security (Share and NTFS permissions). bull Extensive knowledge Windows OS and related configuration. bull Basic knowledge of Servers, Switches, Routers, and Data Center related HW bull Basic knowledge of Backup technologies bull Ability to work in a team-oriented multi tower and vendor environments. bull Ability to multitask and prioritize work, and bull Ability to adapt to new processes and procedures bull Ability to work in a fast paced environment. bull Ability to handle and safeguard confidential information bull Excellent oral and written communication skills bull Ability to deliver services on time, demonstrate strong customer service skills, and achieve a high degree of end user satisfaction bull Ability to convey technical issues and material to non-technical end users and managers Education bull Diploma or degree in IT is preferred bull ITIL andor any other additional certification preferred bull A, CompTIA, CompTIA preferred About Net2Source, Inc. Net2Source is an employer-of-choice for over 2200 consultants across the globe. We recruit top-notch talent for over 40 Fortune and Government clients coast-to-coast across the U.S. We are one of the fastest-growing companies in the U.S. and this may be your opportunity to join us Want to read more about Net2Source? Visit us at Equal Employment Opportunity Commission The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Net2Source Inc. is one of the fastest growing Global Workforce Solutions company with a growth of 100 YoY for last consecutive 3 years with over 2200 employees globally and 30 locations in US and operations in 20 countries. With an experience of over a decade we offer unmatched workforce solutions to our clients by developing an in-depth understanding of their business needs. We specialize in Contingent hiring, Direct Hires, Statement of Work, Payroll Management, IC Compliance, VMS, RPO and Managed IT Services. Fast Facts about Net2Source Inception in 2007, privately held, Debt free 2200 employees globally 375 In- house Team of Sales, Account Management and Recruitment with coast to coast COE. 30 offices in US and 50 Offices globally Operations in 20 countries (US, Canada, Mexico, APAC, UK, UAE, Europe, , Europe, Latin America, Japan, Australia) Awards and Accolades 2018 Fastest Growing IT Staffing Firm in North America by Staffing Industry Analysts 2018 Fastest-Growing Private Companies in America as a 5 times consecutive honoree Inc. 5000 2018 Fastest 50 by NJBiz 2018 Techserve Excellence Award (IT and Engineering Staffing) 2018 Best of the Best Platinum Award by Agile1 2018 40 Under 40 Award Winner by Staffing Industry Analysts 2018 CEO World Gold Award by SVUS 2017 Best of the Best Gold Award by Agile1 Regards Thanks, Anup Kumar Ext.405 (201) ###-#### Address 317 George St. Suite 220, New Brunswick, NJ, 08901 Website