Front Desk Agent South Bend IN | The Indiana Job board |

Front Desk Agent

Hampton Inn & Suites South Bend
South Bend IN
Job Type: Full Time
Posting Date: 9/15/2020

JOB DUTIES AND RESPONSIBILITIES

    - Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
    - Reviews arrival list daily and assists in preparing and assembling welcome amenities
    - Escort VIPs to room and check them in prior to arrival
    - Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
    - Responsible for issued bank - count bank at beginning and end of shift.
    - Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
    - Maintains front desk area to be clean and organized
    - Assisting with lobby activation as needed
    - Utilize proper procedures when handling guest PPI data
    - Understands the key points to communicate for a Graduate Arrival experience
    - Follows through and feels ownership of guest requests
    - Resolves guest complaints in a professional and efficient manner
    - Actively participates in Front Desk upsell program
    - Always retrieve necessary identification documents and form of payment upon guest arrival
    - Other duties as assigned

EDUCATION AND EXPERIENCE

    - Prior Customer Service Experience
    - High School Diploma/GED